T3 ERP Hospitality CRM helps hotels, resorts, restaurants, banquet venues and clubs manage enquiries, guest profiles, reservations, event proposals, loyalty, feedback, service tickets, GST billing and collections from one connected platform.
Talk to our ExpertHospitality businesses deal with enquiries from many channels, guest expectations across multiple touchpoints and revenue opportunities that can be lost quickly.
A room-night, banquet date or restaurant booking that is not followed up on time becomes missed revenue. T3 ERP Hospitality CRM keeps the guest relationship, enquiry pipeline, service follow-up and billing process connected so teams can respond faster and serve guests with better context.
Capture enquiries from OTA, website, WhatsApp, phone, walk-in, travel agent, corporate and social channels in one CRM pipeline with proper owner, source and next follow-up date.
Maintain guest preferences, VIP status, allergies, loyalty tier, stay history, dining history and feedback in one profile so front office, F&B and guest relations teams do not depend only on staff memory.
Create structured event proposals with menu packages, hall rental, add-ons, GST and approval control instead of preparing manual Word or Excel quotes.
Link complaints, low feedback scores and room or facility issues to service tickets so housekeeping and maintenance teams can resolve them with SLA tracking.
Track enquiry conversion, occupancy, ADR, RevPAR, banquet win rate, loyalty performance and guest satisfaction without waiting for manual reports from separate systems.
This section covers the front-end CRM controls used by reservations, front office, guest relations and sales teams. It brings guest data, enquiry source tracking and booking status into one operational view.
Stores guest name, contact details, VIP flag, loyalty tier, corporate linkage, preferences, allergies, special dates, stay history, dining history and lifetime value in one record.
Capture enquiries from OTA, walk-in, website, corporate, phone, referral and social channels with owner and next follow-up date. Segment guests by tier, city, spend and special dates for birthday, anniversary, seasonal and win-back campaigns.
Supports room, table, banquet hall and group-block reservations with Tentative, Confirmed, Guaranteed, Checked-in, Checked-out, No-show and Cancelled status flows.
Maintains GSTIN, credit terms, negotiated rate agreements, credit limits and production tracking for corporate, MICE and travel-agent business.
T3 ERP connects banquet revenue, guest loyalty, feedback and service requests with the same guest, booking and finance records.
Create event quotations with pax, menu packages, hall rental, add-ons, GST and approval control.
Manage loyalty tiers, points, redemptions, vouchers and membership renewals.
Capture ratings and complaints and convert service issues into tracked follow-up tickets.
Track room and facility issues with priority, assigned team, SLA and resolution status.
T3 Hospitality CRM gives management real-time visibility into guest pipelines, bookings, revenue, loyalty, feedback, and service performance, helping teams act faster and make informed decisions.
Quick answers about T3 ERP Hospitality CRM, guest profiles, reservations, banquet proposals, feedback, service tickets, billing and reporting.
Hospitality CRM Software helps hotels, resorts, restaurants, banquet venues and clubs manage guest profiles, enquiries, reservations, event proposals, loyalty, feedback, service tickets, billing and reports from one system.
Yes. T3 ERP can maintain a single guest profile with contact details, VIP flag, loyalty tier, corporate linkage, preferences, allergies, special dates, stay history and feedback records.
Yes. Banquet and event enquiries can be converted into structured quotations with menu packages, pax, hall rental, add-ons, GST, revisions and approval control.
Yes. Feedback can be linked to the guest and stay or visit, while complaints can generate service tickets for housekeeping, maintenance or guest recovery follow-up.
Yes. The system is suitable for hotels, resorts, banquet venues, restaurant groups and clubs in Mumbai and across India that need connected CRM, billing, GST and reporting control.
Connect enquiries, guest profiles, reservations, banquet proposals, loyalty, feedback, service tickets, GST billing and collections with T3 ERP Hospitality CRM.
